March 29, 2005



Entelechy (en-tel'-a-key);
a Greek word meaning
"unlocking potential."  Your
employees need entelechy

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Entelechy's Newsletter for Trainers, Managers, HR Professionals and Others Responsible for the Performance of Others.


Where Are We Headed? And Why Am I in this Handbasket?

Having just hired two new folks to join the Entelechy team – and considering hiring at least one more in the not-too-distant future – it’s time to take stock and see what talent we have and where we need to develop. (You’ll see that developing talent is the theme of this issue of The Key.)

Before I can consider developing talent, I need to first look at the organization and where I want to be in a year, in five, and in ten. There’s not a lot of magic to this (and wine and a cigar seems to help lubricate the synapses).


In This Issue


Where Are We Headed? And Why Am I in this Handbasket?

Entelechy Speaks to Dr. Jay Conger about Leadership Development

Leadership Development/Succession Planning Capability Scorecard

Mailing and Privacy Information


First, let’s consider MY needs and wants. I know what I DON’T want: organizationally, I don’t want Entelechy to be so big that I’ve lost touch with my core love – creating effective customized training. And I know what I DO want: operationally, I still want to personally be mucking with clients, making sales and/or doing hands-on training.

My buddy, Randy (who was featured in the most recent issue of The Key), and I were living large in Cabo, Mexico a month ago when the discussion of “what would you like to be when you grow up?” came up. Having turned 47 last year, I guess it’s time to seriously consider the question! Randy asked, “If you didn’t need the money, if you could do ANYTHING you wanted to do with your time, what would you do?” Supposedly, this question is useful in identifying your true passion.

After thinking for a minute or two I answered, “I’d do what I’m doing. I can’t think of anything more rewarding or challenging than designing, developing, and delivering training. Maybe I would cut my hours back some….”

Knowing what I want is key to getting what I want.

Next, I need to consider what I want from my company (for you it could be your team or your department). I want Entelechy to be known as the company that creates engaging, practical, and instructionally effective performance interventions to help companies and individuals perform better. And to be known for our ability to transfer our expertise to our clients’ learning and development organizations as we do our work. In other words, I want clients, stakeholders, participants, and even non-clients to be better off for simply having met us.

That’s my vision for Entelechy.

When you know what you want, tell your staff. They can’t help you if they don’t know what you want. And I mean tell them your dreams, share your vision.

I believe that most performance issues come when managers and leaders aren’t clear in their expectations. However, clarifying performance expectations will only ensure that the work gets done. If you want superior sustained performance, share your dreams. Motivation, going the extra mile, commitment, and loyalty come from shared vision. And most people join a company looking for a vision to latch onto so they can fulfill their own.

Excuse me while I go tell my staff what I’m envisioning for Entelechy….

Terry

Entelechy Speaks to Dr. Jay Conger about Leadership Development

“At senior levels of an organization, the ability to adapt, to make decisions quickly in situations of high uncertainty, and to steer through wrenching change is critical. But at a time when the need for superior talent is increasing, big U.S. companies are finding it difficult to attract and retain good people. Executives and experts point to a severe and worsening shortage of the people needed to run divisions and manage critical functions, let alone lead companies. Everyone knows organizations where key jobs go begging, business objectives languish, and compensation packages skyrocket.”

Elizabeth Chambers etal, McKinsey & Company
The War for Talent

In a recent interview, Dr. Jay Conger states, “Business organizations are not designed to be great training grounds for leadership development. They are great training grounds for execution of an existing business model and, if [the business model is] right, all you need are managers. The problem is that every few years that business model comes under attack and, when it does, you need leaders. Now the problem is that you haven’t been developing them, so you get blown out of the water.” (“Why Chief Executives Fail,” May 2003, Management Today)

As faithful readers know, I’ve had the pleasure and honor to meet some of the world’s greatest leaders and leadership gurus. From Sir Richard Branson, General Tommy Franks, and Captain Mike Abrashoff to Dr. Warren Bennis, Dr. Henry Mintzberg, Tom Peters, and most recently Dr. Jay Conger. Through our work with Linkage Inc., we help support broadcasts of these famous people by designing and developing participant and facilitator guides that many clients use to turn a 90-minute presentation into a true learning and growth opportunity.

I recently had the opportunity to meet with Dr. Jay Conger to discuss the topic of leadership development and succession planning. Dr. Conger has found that companies who are successful at identifying and developing leadership talent address each of the following key components:

  • Sponsorship – personal, active, and regular involvement at the highest levels. 

  • Selection – matching capabilities with organizational needs; avoiding complex competency models; acknowledging and addressing things that will derail a potential leader. 

  • Assessors – objectively and subjectively measuring performance and results. 

  • Participants – engaged and personally committed potential leaders, resulting in greater self-direction and organizational loyalty. 

  • Development linkages – using stretch goals and a myriad of assignments, participants are being developed – not merely identified – for succession in a purposeful and planned manner. 

  • Tracking – measuring the effectiveness of the leader – and the leadership selection and development process – to ensure continual improvement in developing the leadership bench. 

In his book, Growing Your Company’s Leaders: How Great Organizations Use Succession Management to Sustain Competitive Advantage, Dr. Conger outlines the characteristics of companies who are winning the war for talent through their leadership development systems. These characteristics include:

First, the most effective systems are simple and easy to use. All participants – not just those running the systems but candidates as well – have easy access to them. Data is secure but open to those who need it. The winning systems are nonbureaucratic, uncomplicated processes. As an element of that simplicity, there is a unified approach to succession management to ensure consistency and to maintain objectivity of succession management between different business units, organizational levels, and geographic areas.

Second, the best systems are developmentally oriented rather than simply focused or replacement oriented. System processes are clearly more concerned with the continuing growth and development of the employee than with an ultimate job title. They introduce a discipline into the organization that continually reminds everyone that leadership development and talent retention are critical priorities and every manager’s responsibility. The system becomes a proactive vehicle for managers and executives to reflect on the progress of their talent and the opportunities they require for genuine development.

Third, highly effective systems always actively involve the very top players of the organization. The CEO and the executive team are committed sponsors and champions-proactively participating in determinations of talent and in “next steps” to ensure the maximum development of their talented employees. Effective succession management is seen as a critical strategic tool by senior executives for attracting and retaining their most talented leaders.

Fourth, best practice succession systems are effective at spotting gaps in talent and at identifying important “linchpin” positions. They highlight existing or emerging needs where there are potential shortages of talent within the firm. They focus intensively on linchpin positions-a select set of jobs that are critical to the overall success of the organization. These positions and the individuals who fill them merit and receive regular and intensive attention. The better systems also identify the best jobs for development and whether there are a sufficient number of these or shortages.

Fifth, succession planning still does the job of monitoring the succession process, enabling the company to make certain that the right people are moving into the right jobs at the right time and that gaps are being spotted early. The best systems incorporate frequent checkpoints throughout the year. These checkpoints monitor who is where and where the person should be going next. A checkpoint function is built into the system to spot a problem before it becomes a problem! Succession management is so important that the best practitioners don’t ignore this function for even a quarter.

Finally, the most successful systems are built around continual reinvention. One of the clearest insights from our research is that effective succession management is a journey, not a destination. Best practice companies did not succeed in their first efforts at succession management. Similarly, none have rested on their laurels since having their process up and running. They continually refine and adjust their systems as they receive feedback from line executives and participants, monitor developments in technology, and learn from other leading organizations. To avoid the ever-present danger of becoming bureaucratized and mechanical, best practice systems therefore actively incorporate dialogues and debates about talent and about the succession process. There are continuous “conversations” about what is needed for the future of each candidate, about who should be where, and when. There are continuous conversations on the part of the guardians and designers about the planning process and how its utilization can be improved. 

(Growing Your Company’s Leaders, pp 12-15)

For more information on Linkage’s 2005 Excellence in Management & Leadership Series broadcasts, visit http://www.linkageinc.com/learning_events/distance_learning/default.aspx.

Leadership Development/Succession Planning Capability Scorecard 

Entelechy has created a Leadership Development/Succession Planning Scorecard based on Dr. Jay Conger’s research to help you determine the strength of your company’s (or department’s) succession planning/leadership development process.

If you would like to receive a complementary copy of Entelechy’s Leadership Development/Succession Planning Capability Scorecard, click on the link below:

http://www.unlockit.com/docs/Leadership Development Scorecard.pdf   

(Note, you must have Acrobat® Reader® installed to view the attachment.)

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Terence Traut, President of Entelechy "unlocking potential"
ttraut@unlockit.com
  
phone: 603-424-1237
fax: 603-424-6361
http://www.unlockit.com