Customized management training, customer service training, sales training, and facilitator training from Entelechy.
Customized management training, customer service training, sales training, and facilitator training from Entelechy.
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Training Delivery

Delivery methodology considerations occur after we've defined with you the objectives, assessments, content types, and learning sequence for the training. Depending on objectives and the content types, some — or even all — of training can be done outside of the classroom. Or you may find that a mix of training methods can be used to minimize time out of the job and still ensure that the training is effective.

Blended training combines various types of training and information communication to achieve the most effective performance gains in the most efficient manner. Entelechy's blended training solution components typically include a combination of the following:

  • Web-based training (WBT)
  • Multimedia-based training (MBT)
  • Other self-paced instruction
  • Online help
  • Distance-learning
  • Reference documentation
  • Instructor-led classroom-based training

Entelechy's blended training solutions:

  • Provide the skills, knowledge, and support when and where they're needed.

  • Take advantage of many learning methods.

  • Reinforce knowledge and sustain performance over a longer period of time than traditional training solutions.

Options, Options

Let's look at individual elements that may comprise a blended training solution.

Possible Elements for a Blended Training Solution

Web-Based Training (WBT)
Definition Examples/Uses Pros Cons
Self-paced, interactive training available on the Internet. Employees need to access "just in time and just enough" training at the time of the need.

Employees may be working on varying platforms (Windows, Macintosh, and Unix).

Allows easy access anytime and virtually anywhere.

Allows simple update to content.

May use a variety of multimedia effects to draw the user in.

May be linked to resources outside of the course.

Requires computer and Internet access.

Requires self-motivation to complete the training.

Multimedia-based Training (MBT)
Definition Examples/Uses Pros Cons
Self-paced interactive training presented on a CD-ROM using a variety of multimedia (e.g., audio and video). Employees are geographically dispersed or otherwise unable to attend scheduled training.

Employees may be unable to access the Internet.

Allows easy access to training on a desktop or laptop.

Does not need access to the Web.

Is not able to take advantage of the power of the Web.

Online Help
Definition Examples/Uses Pros Cons
Quick and immediate access to information about a specific task delivered to a user at the user's request. Users need quick access to information or a quick refresher to get the job done.

Users need a quick cue, tip, or prompt when they roll the mouse over a screen area.

Users need an online tutorial that can be attached to the application.

Allows user to get help and keep working. Allows limited detail.

Distance Learning
Definition Examples/Uses Pros Cons
An instructor-led approach where the instructor and participant are separated by place or time. An instructor posts lessons and exercises, and participants work independently yet have regular online chats with the instructor.

Employees are scattered geographically.

Schedules prevent employees from attending face-to-face training.

Avoids costly travel for geographically scattered employees.

Avoids the need to be physically in a classroom.

Provides some interaction between the instructor and participants.

Allows limited interaction with other participants and the instructor.

Reference Documentation
Definition Examples/Uses Pros Cons
Factual or procedural information that supports a person doing a particular job after initial learning has occurred. Information includes job aids, charts, posters, user manuals, and reference guides. Helps sustain learning.

Serves as ongoing reference.

Allows users easy access to structured information.

No interaction.

Face-to-Face Training
Definition Examples/Uses Pros Cons
An interactive, instructor-led approach where the instructor and employee meet in a classroom for a specific duration of time in a common location. Participants benefit from practice and feedback.

Subject matter requires a classroom or laboratory situation.

Allows participant and instructor to carry on detailed conversations about unclear points. Requires participants to travel to a certain location during a particular time period.

Each of the above has advantages and disadvantages — or best uses and worst uses. Blended training enables you to select delivery methods that are "best" for your situation.

Note that ALL of the five content types can be taught outside of the classroom AT THE REMEMBER LEVEL. In fact, many blended solutions include web-based training modules to present and test the participants' ability to recall the facts, concepts, procedures (steps), processes, and principles; precious classroom time is reserved for live skills demonstrations and feedback.

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