>	Impacting the Customer Experience
>	Focusing on the Customer
>	Exploring Social Styles & Motivators
>	Enhancing Customer Courtesy Skills
>	Communicating Effectively
>	Handling Challenging Situations
>	Balancing Business & Customer Needs
>	Providing Products to Customers
>	Recognizing Value
>	You REALLY are the One at Your Company
>	Transitioning to Sales
>	Developing a Campaign Strategy
>	Listening & Questioning
>	Positioning the Sale
>	Managing Sales Objections
>	Closing the Sale
>	Integrating the Skills
>	Improving Personal Effectiveness
>	Leadership Support

Improving Personal Effectiveness

Overview
Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support?

Selling is a tough job. If it wasn't tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.

Performance Outcomes
As a result of participating in Improving Personal Effectiveness, you should have confidence and tools to handle the ongoing challenges you face on the job. Specifically, you should be able to:

• Identify those areas of your job that you struggle with most.
  
  
• Explain the two rules to help in handling sales rejection.
  
  
• Describe the impact of negative versus positive thinking.
  
  
• Compare Stress Talk and Smart Talk. What are they and how do they affect our customer interactions?
  
  
• Sense when you're sliding down the Negativity Spiral and identify ways to stop this negative process.
  
  
• Evaluate your own Positive Mental Attitude (PMA).
  
  
• Identify ways of managing your own state of mind to maintain a positive manner in difficult situations.

Activities
Activities include brainstorming the challenges typically encountered on the job, Stress Talk vs Smart Talk, Negativity Spiral discussion, and PMA assessment.

HPCS 18 Improving Personal Effectiveness Do you wish you had a personal trainer to help guide you? US$3,000.00 2.5 Hours To find out more about customizing this module, click here.